I use my iPad for screencasting my lessons in Zoom. It is more functional to write on. I have have been using the canvas in Formative to work out problems live for my students. When I create problems I will add images to the canvas like graphs and tables then I use the student preview to work out the problems and avoid changing the original. This has worked out great until the last 2 weeks. I have noticed that the background images I put into the show your work problems are disappearing when I am using my iPad. They are there when I have Formative open on my PC, but disappear when I try to open the student preview to work on the canvas for my students. In addition, none of the background images will show on my students’ either.
I am using Chrome on the iPad and I have tried to refresh the browser, clear the cache, and restart the iPad.
Thanks for reporting this. We’re aware of a problem with background images not loading in some cases on Safari and/or MacOS, and are currently working on some fixes. The problem seems to be related to caching, and in many cases can be temporarily resolved by performing a hard reload of the page (clearing the cache). The problem also does not seem to occur in Chrome and FireFox (as far as I can tell).
I was using Chrome on the iPad. Both iOS and Chrome were up to date. I also cleared the cache and restarted the iPad. This just started happening within the last couple of weeks.
It is a shame. It is such a great feature to be able to use the iPad and your canvas together! It works great, when I send feedback in real-time to the students.
I believe the problem has been identified and we have a possible solution we are currently testing
Thank you for the response.
@jparson is this still happening on your end?
The images are appearing normally now, Thank you.