Student access when in more than one class

Two of my students couldn’t access the lesson, even when given the access code. I only later discovered I mistakenly had the students in two different classes. Was this the reason for the students not getting access? The one student I didn’t double up[, WAS able to access the lesson.
Thank you.

Hi there, thanks for posting in the forum! It does seem like that’s the reason the students could not access the assignments. For something specific like this, it may help to contact support directly ( with some info like the student emails, formative URL’s and classes.

If you haven’t already discovered it, I had the same issue and found that I had to allow access in BOTH classes in order for students to see the assignment. The whole class didn’t need access, but students must have access to that assignment in all classes in which they are enrolled/rostered.